Your privacy matters. This Policy explains what personal data bt9393 collects, how it is used, who it may be shared with and what rights you hold as a user.
Registration details, device and usage data, payment transaction records, KYC documents and communications with our support team.
To operate your account, process transactions, comply with legal obligations, prevent fraud and personalise your platform experience.
With licensed payment processors, fraud-prevention services, regulatory authorities where legally required — and never sold to advertisers.
SSL/TLS encryption, access controls, two-factor authentication support and restricted internal data access on a need-to-know basis.
Access, rectification, erasure, restriction of processing and the right to withdraw consent — exercisable by contacting our support team.
We use essential, functional and analytical cookies to maintain platform performance. You can manage non-essential cookies through your browser settings.
This Privacy Policy ("Policy") describes how bt9393 ("we", "us", "our") collects, uses, stores, shares and protects the personal data of individuals ("you", "User") who access or use the bt9393 platform, available at bt9393.cam and any associated subdomains or applications (collectively, the "Platform").
This Policy forms part of and should be read alongside our Terms & Conditions. By registering an account or continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood how we handle your personal data.
bt9393 is committed to handling personal data responsibly, transparently and in accordance with applicable data protection principles. We do not sell personal data to third parties for marketing purposes. We collect and use data only to the extent necessary to operate the Platform, comply with our legal obligations and deliver a secure, personalised experience to Users.
This Policy is written in English and is the governing version of the document. References to Pakistani payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are included as contextual references only. They do not imply that those providers endorse, support or are affiliated with bt9393 or this Policy.
For the purposes of this Policy, the following definitions apply:
bt9393 acts as the Data Controller in respect of personal data processed through the Platform. As Data Controller, bt9393 determines the purposes for which personal data is collected and the manner in which it is processed.
Where bt9393 engages third-party service providers — such as payment processors, analytics providers or cloud hosting services — those providers act as Data Processors and are bound by contractual data processing agreements that restrict their use of your data to the services they provide on our behalf.
If you have any questions regarding the data controller status of bt9393 or wish to understand how your data is handled, please contact us using the details provided in Section 16.
bt9393 collects personal data through multiple channels, including account registration, platform usage, payment transactions and direct communications with our support team. The categories of data we collect are described below.
When you create an account on the Platform, we collect the information you provide during the registration process, which typically includes:
To comply with our anti-money laundering (AML) obligations and verify your identity before processing withdrawals, we may collect:
We collect records of all financial transactions conducted through your account, including deposit amounts, payment method identifiers (e.g. last four digits of a card or a wallet account reference), withdrawal requests, bonus credits and debits, and transaction timestamps. We do not store full payment card numbers or bank account credentials.
We automatically collect technical and behavioural data when you access the Platform, including:
When you contact our support team via email or live chat, we retain a record of your communications, including the content of your messages, your contact details and the outcome of any support interactions. This data is used to resolve your enquiry, maintain a support history and improve service quality.
bt9393 processes personal data only where a lawful basis exists. The applicable lawful bases for the key processing activities on the Platform are summarised below.
bt9393 uses the personal data we collect for the following purposes. We process data only to the extent necessary for each stated purpose and do not use it in ways that are incompatible with the reasons for which it was originally collected.
bt9393 does not sell, rent or trade personal data to third parties for their independent marketing or commercial purposes. We may share personal data with the following categories of recipients only where necessary and under appropriate safeguards.
To process your deposits and withdrawals, we share relevant transaction data with licensed payment service providers. These providers receive only the data necessary to complete the transaction and are contractually bound not to use it for any other purpose. Payment references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah are for contextual familiarity only — their mention in this Policy does not imply that those providers have endorsed this document or this Platform.
KYC and age verification processes may involve the use of third-party verification services. These providers receive the identity documents you submit for the sole purpose of conducting verification on our behalf.
bt9393 may disclose personal data to competent regulatory bodies, law enforcement agencies or courts where required to do so by applicable law, court order or regulatory directive. We will only disclose the minimum data necessary to comply with such requirements and will notify you where legally permitted to do so.
We use third-party cloud hosting, analytics and security providers to operate the Platform. These providers act as Data Processors under contractual agreements and are permitted to access data only as necessary to provide their services to bt9393.
bt9393 is not responsible for the privacy or security practices of third-party service providers. Where we share data with processors, we require contractual assurances of data security and compliance. However, we encourage you to review the privacy policies of any payment provider or service you use independently of bt9393.
bt9393 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including ongoing contractual obligations, compliance with legal and regulatory retention requirements and the resolution of disputes.
As a general principle, account data and transaction records are retained for a minimum period of five (5) years following the closure or last activity of an account, in accordance with standard anti-money laundering record-keeping requirements. KYC documents are retained for the same minimum period.
Anonymised or aggregated data, which cannot identify you as an individual, may be retained indefinitely for analytical and reporting purposes.
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
bt9393 operates internationally, and your personal data may be transferred to, stored in or processed in countries outside your country of residence, including countries whose data protection laws differ from those applicable in your jurisdiction.
Where personal data is transferred internationally, bt9393 takes steps to ensure that appropriate safeguards are in place, including contractual data transfer mechanisms, to protect your data in a manner consistent with the protections described in this Policy.
If you are accessing the Platform from Pakistan, you should be aware that data may be processed and stored on servers located in jurisdictions outside Pakistan. By using the Platform, you acknowledge this possibility and consent to such transfers where your consent is required.
bt9393 implements appropriate technical and organisational measures to protect personal data against accidental loss, destruction, alteration, unauthorised access or disclosure. These measures include but are not limited to:
No data transmission over the internet or electronic storage is completely secure. While we apply robust security measures, we cannot guarantee absolute security. If you believe your account has been compromised, contact our support team immediately at [email protected].
bt9393 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the Platform, maintain session state, analyse usage patterns and personalise your experience. This section explains the types of cookies we use and how you can manage them.
You can control non-essential cookies through your browser's settings by blocking or deleting cookies. Note that disabling strictly necessary cookies will impair or prevent the Platform from functioning correctly. Adjusting your cookie preferences does not affect the personal data we hold about you under the other sections of this Policy.
Subject to applicable data protection law, you have the following rights in relation to the personal data bt9393 holds about you. We will respond to valid requests within a reasonable timeframe and in any event within thirty (30) days of receipt.
To exercise any of these rights, please contact our support team using the details in Section 16. We may require you to verify your identity before processing any request. We will not charge a fee for handling reasonable requests.
Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where we are required by law to retain your data (e.g. KYC records under AML regulations). We will explain any applicable limitations at the time of your request.
The Platform is intended solely for adults aged 18 years or above, or the higher minimum age required by the operator's licensing jurisdiction. bt9393 does not knowingly collect or process personal data from individuals under the applicable minimum age.
We implement age verification controls as part of the account registration and KYC process. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care has provided personal data to bt9393, please contact us immediately at the address in Section 16 so that we can take appropriate action.
The Platform may contain references to, or contextual information about, third-party services including payment methods (e.g. Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) or sports organisations (e.g. PSL, ICC, PCB). These references are provided as contextual information for Pakistani Users and do not constitute endorsement, partnership or affiliation.
bt9393 is not responsible for the privacy practices, data handling or content of any third-party service or organisation referenced on the Platform. This Policy applies only to data processed directly by bt9393 through the Platform. We encourage you to review the privacy policies of any third-party service you interact with independently.
bt9393 reserves the right to update, modify or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform functionality. Updated versions will be published on this page with a revised review date.
Where changes are material — for example, affecting the categories of data we collect or the legal basis for processing — we will notify registered Users via email or a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform after the effective date of an updated Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should stop using the Platform and may request account closure in accordance with our Terms & Conditions.
If you wish to exercise your data rights, have a question about this Privacy Policy, or want to report a suspected data breach or privacy concern, please contact the bt9393 data team using the following details:
bt9393 Privacy & Data Team
Email: [email protected]
Please include "Privacy Request" in your subject line and provide your registered username or email address so we can locate your account. We will aim to respond within 30 days of receipt.
Support is conducted in English. Urdu-language assistance may be available on request, subject to agent availability. Do not transmit sensitive personal or financial information over email unless requested through a verified support ticket.
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